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Return and Refund Policy

 

Retail Distributors

The customer group "Retail Distributors" includes anyone in the business of buying our products for resale to retail consumers, this includes: bookstores, online book sellers, independent book sellers, libraries & schools

Thank you for shopping at Compass Productions. If you are not completely satisfied with your purchase we're here to help.

Returns

  • You have 30 calendar days from the date you received an item to return it.
  • To be eligible for a return, your item must be in the same condition that you received it.
  • Your item must be accompanied by a corresponding purchase receipt or other proof of purchase, such as the payment record.

Refunds

Once we receive your item, we will inspect it. We will notify you of the status of your return upon completion of our inspection, usually within 2 business days.

If your return is approved we will initiate a refund to your credit card (or original payment method). You will typically receive a credit card refund in 1 to 5 business days, depending on your card issuers refund policy. Other payment methods such as Paypal or eCheck may have longer refund processing periods.

Return Shipping

You will be responsible for paying the shipping costs to return your item.

Shipping costs are non refundable. If your return is approved you will receive a refund for the amount you paid for the item excluding shipping costs.

Contact Us

To initiate a return, please contact us at:

Email: sales@compassproducionsinc.com (please included your order number in the email)
Phone: +1 206 430 6021 (please have your order number available)

 

Wholesale Distributors

The customer group "Wholesale Distributors" includes anyone in the business of buying our products for resale to retail distributors, this includes: book distributors, book wholesalers & publishers

In general sales to wholesale distributors are final, except in the case of damaged or defective products.

Returns

If you have received a damaged or defective product from us you are covered by our 100% quality guarantee:

  • You have 45 calendar days from the date of receipt to notify us of damaged or defective items.
  • Please send us a written description of the error along with accompanying photos illustrating the issue if possible.
  • Your item must be accompanied by a corresponding purchase purchase invoice or other proof of purchase, such as the order record from our online store.

Refunds

The first step is to contact us about the error. Once we receive your report, we will investigate the issue. We will notify you of the status of your return request upon completion of our investigation, usually within 2 business days.

If your return is approved we will initiate a refund to your account with us by way of a credit note deductible against your payment for the order in question (if you have not yet made payment). If you have already made payment for your order we will issue you a refund either to your original payment method or by a credit note deductible against payment for a future order.

Damage in Shipping

We do not directly refund products damaged in shipping (after they have left our facility). In most cases however such damage is covered by insurance.

If we arranged the shipping of your order it is insured. If your order is damaged in shipping we will make the claim with our insurance company. We may require some supporting documentation from you, this often includes photos taken of the order when it arrived at your facility in a damaged state.

If you arranged the shipping of your order it is up to you to determine with your shipper if your shipment was insured, and if so, to make the claim with your insurance company. We will provide supporting documentation, including photos of your order leaving our facility undamaged.

Contact Us

To initiate a return, please contact us at:

Email: sales@compassproducionsinc.com (please included your order number in the email)
Phone: +1 206 430 6021 (please have your order number available)